On November 30, 2017, we released a tool for collecting feedback from people accessing mental health or addiction services as outpatients. The 28-question survey — developed by HQC in collaboration with health system partners and patient/family advisors — is intended as an aid to understanding the experience of clients receiving care in these settings. This video is a recording of our November 30th WebEx presentation.
Patient experience surveying gives health care providers feedback on the care they are providing to patients. It can be used to identify areas for improvement or to assess whether changes to care process have in fact made things better for patients. The survey has been designed to provide useful information for point of care managers and staff. Care providers sometimes know where improvements need to be made; however, unless people receiving care are asked, opportunities for improvement can be missed.