Administrative Burden: Integrating Human Factors and the BC Health Quality Matrix for Improvement

Session Description

Health Quality BC with the Ministry of Health and Doctors of BC are focused on the identification of physician administrative burden, including duplicative or overly complex paperwork, documentation or tasks that impact a patient’s timely access to quality care, and safety. Grounding this work in the BC Health Quality Matrix, HQBC have been relentless in the pursuit of reduction of physician administrative burden, while prioritizing collaborative relationships, advocacy, and increased quality of care.

A social science and person-centered approach was used to bring multiple groups together while integrating human factors principles to understand workflows, tasks, current environmental and operational challenges to identify and reduce administrative burden. Early findings have found a reduction of 183,335 unnecessary physician hours, with an additional 9,646 physician hours reduced from no-show and cancelled appointments.

This session presents the structures, processes, and estimated outcomes of this work to date, while showcasing other areas of focus, lessons learned, and opportunities for improvement.

Participants will learn:

• The impact of administrative burden in the health system
• The drivers of administrative burden
• The structures and processes for reducing administrative burden
• How to apply the human factors principles and the BC Quality Matrix for Quality Improvement

Speakers

Allison Muniak is an Executive Director at Health Quality BC and leads the Health System Improvement teams for Primary & Community Care; Mental Health, Substance Use, and Long-Term Care; Administrative Burdens for Physicians; and Patient and Public Engagement.

Allison has a passion to build innovative and sustainable solutions in health care systems with an emphasis on partnerships, collaboration, and advancing system improvements. Her experience in health care leadership is considerable with a rare blend of psychology, engineering, quality, safety, and the application of human factors principles on strategy, team development, and successful project implementation.

Jamie Duteil is a Director of Health System Improvement at Health Quality BC and brings an extensive background as a Registered Nurse with experience in multisystem and cardiac intensive care, paediatrics, medical and surgical, emergency department, and palliative care. Most recently she led teams as a manager of clinical operations with Interior Health in both acute care and community care.

Her superpower is collaborative leadership – she is passionate about bringing people together, enabling them to connect, collaborate and build trusting relationships across multiple professions and organizations.

Watch Recording

Session Materials

Administrative Burden Slide Deck