Embedding a Customer Focus: Methods 3sHealth Uses to Define and Measure Impacts on Patient Lives

Guest speaker

• Janice Reeves, Patient and Family-Centred Care Lead, 3sHealth
• Jill Forrester, Continuous Improvement Director, 3sHealth
• Jennifer Fetch, Provincial Linen Services Director, 3sHealth

Session description

Have you ever struggled to define your project’s problem from the customer’s perspective? Have you ever struggled to share the real impact of an improvement initiative, even though you know it made a huge difference? 3sHealth will share two methods used to define, measure and celebrate initiatives that truly impact lives!

In this webinar, you will learn about:

• A foolproof way to craft a strong problem statement that centers on the customer rather than on your team or business.
• 3sHealth’s method for measuring “lives positively impacted” for patients and providers and the results it has produced.
• A practical example from Provincial Linen Services to show how these methods have worked.

Watch the Recording

Resources

• Session Slides
• 5 Question Handout
• www.3sHealth.ca

Note: This webinar will be recorded; by registering, you are providing your consent to this recording.